Frequently Asked Questions

Everything you need to know about your PWHL gear and orders.

How long will it take to receive my PWHL merchandise?

Standard shipping typically takes 5-7 business days within North America. Please note that during peak season or new jersey launches, processing times may be extended.

What is your return policy for fan apparel?

We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that custom jerseys with player names or personalized text are final sale.

How do I know which size jersey to order?

Our jerseys are designed to fit like authentic on-ice gear. We recommend consulting our detailed Size Guide, located on each product page, to compare chest and sleeve measurements.

Do you ship PWHL products internationally?

Yes, we offer international shipping to most countries. Shipping rates and delivery timelines vary by destination and will be calculated at checkout.

Can I exchange an item for a different team or size?

Exchanges are available for items of equal value, provided they are in stock. To initiate an exchange, please visit our Returns Portal and follow the prompts for your order number.

What payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.